defines a comprehensive framework for Digital Government Transformation through analysis of a number of UK case studies and the Gov.UK Design System.

  • Open Sourcing Best Practices - Practices for sharing best practices, how Government's can better share and leverage common investments in common requirements.
  • What is Digital Government Transformation? An interview with DWP Chief Digital Officer, detailing how he led Europe's largest transformation from waterfall to agile methods to digitize the Universal Credit system.
  • Case Management KPIs - A clear structure for defining and monitoring case management KPIs is the key to HM Land Registry's high performance Digital Government.
  • RPA - Robotic Process Automation - How AI "virtual workers" can be utilized to transform and streamline bureaucracy.

Download: 17 page PDF

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