Governments all over the world are consistently outpaced by digital change, and are falling behind.
Digital government is a better performing government. It is better at providing services people and businesses need. Receiving benefits, accessing health records, registering companies, applying for licences, voting ― all of this can be done online or through digital self-service. Digital technology makes government more efficient, reduces hassle, and lowers costs. But what will it take to make governments digital?
Good governance will take nothing short of a metamorphosis of the public sector. With contributions from industry, academic, and government experts ― including Hillary Hartley, chief digital officer for Ontario, and Salim Ismail, founder of Singularity University ― Government Digital lays down a blueprint for this radical change.