For example the surrounding patient engagement performance metrics, how to collect and organize them via gamified models, and Cloud 2.0. To turn these ideas into actionable implementations there are key reference materials such as a ‘Citizen Engagement Framework’ – A customer lifecycle model based on the Patient Engagement Framework, a healthcare-specific model, that can be […]
Open Data and Data Science are currently very popular topics but like any technologies they need a clearly defined purpose for their implementation to deliver business value. For government this purpose can be articulated through the role they can play in achieving high performance goals, such as greatly improving social care while also reducing costs. […]
For government agencies seeking to understand and plan their Digital Government transformation journey, there are two main scopes of change to consider: Digital Service Enablement – Digitizing transactional workflows, moving them online but not changing how the process works. Collective Intelligence Transformation – Reinventing the process to a community operating model. Digital Service Enablement The […]
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