Government as a Platform – Harnessing Collective Intelligence

For government agencies seeking to understand and plan their Digital Government transformation journey, there are two main scopes of change to consider: Digital Service Enablement – Digitizing transactional workflows, moving them online but not changing how the process works. Collective Intelligence Transformation – Reinventing the process to a community operating model. Digital Service Enablement The […]

Citizen Engagement Framework – Planning Transformation

For example the surrounding patient engagement performance metrics, how to collect and organize them via gamified models, and Cloud 2.0. To turn these ideas into actionable implementations there are key reference materials such as a ‘Citizen Engagement Framework’ – A customer lifecycle model based on the Patient Engagement Framework, a healthcare-specific model, that can be […]